Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request appliance repair services
• Fill out contact forms on our website
• Call our phone number
• Subscribe to our communications
• Interact with us on social media

This information may include:

• Name and contact information (phone number, email address, mailing address)
• Service address and location details
• Appliance information (brand, model, issue description)
• Payment information (processed securely through third-party providers)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website information
• Device identifiers

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our appliance repair services
• Communication: To respond to your inquiries, schedule appointments, and provide service updates
• Business Operations: To process payments, maintain records, and manage our business
• Website Improvement: To analyze website usage and improve user experience
• Marketing: To send promotional materials and service reminders (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email communications
• Analytics and marketing services

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use the following types of cookies:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

You can control cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for business and legal purposes as required by applicable laws.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: