Terms of Service

1. Acceptance of Terms

By accessing our website, requesting our services, or entering into a service agreement with Whit's Laundry Sales, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Services

Whit's Laundry Sales provides professional appliance repair services, including but not limited to:

• Washing machine repair and maintenance
• Dryer repair and maintenance
• Appliance installation services
• Emergency repair services
• Parts replacement and sourcing
• Preventive maintenance services

All services are provided by licensed and insured technicians in accordance with industry standards and applicable regulations.

3. Service Appointments and Scheduling

Appointment Booking

Service appointments can be scheduled by:

• Calling our phone number: (808) 373-5747
• Submitting a request through our website contact form
• Email communication

Appointment Changes

We require at least 2 hours notice for appointment changes or cancellations. Same-day cancellations may be subject to a service call fee.

Access Requirements

Customers must provide safe and reasonable access to appliances requiring service. This includes ensuring clear pathways, adequate lighting, and access to necessary utilities (water, electricity, gas).

4. Pricing and Payment Terms

Service Estimates

We provide written estimates before beginning any repair work. Estimates include:

• Labor costs
• Parts costs (at our cost, no markup)
• Any applicable service fees
• Emergency service surcharges (if applicable)

Payment Methods

We accept the following payment methods:

• Cash
• Check
• Credit and debit cards
• Electronic payment systems

Payment Terms

Payment is due upon completion of services unless other arrangements have been made in writing. For commercial accounts, net 30-day terms may be available with approved credit.

5. Service Performance and Standards

Quality Standards

We commit to performing all services in a professional manner using industry-standard practices, quality parts, and appropriate tools. Our technicians are trained and experienced in appliance repair.

Parts and Materials

We use OEM (Original Equipment Manufacturer) parts when available, or high-quality aftermarket parts that meet or exceed original specifications. All parts come with manufacturer warranties where applicable.

Service Completion

Services are considered complete when the appliance is tested and functioning properly, the work area is cleaned, and the customer has been informed of the work performed.

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate information about appliance issues and history
• Ensuring safe access to appliances and work areas
• Being present or having an authorized representative present during service
• Providing necessary utilities (water, electricity, gas) for testing
• Removing personal items from appliances before service
• Disclosing any known hazards or special conditions
• Following any post-service instructions provided by our technicians

7. Limitations and Disclaimers

Service Limitations

Our services are subject to the following limitations:

• We cannot repair appliances that are beyond economical repair
• Some vintage or discontinued models may have limited parts availability
• We do not provide services for appliances under manufacturer warranty (customer should contact manufacturer first)
• We cannot be responsible for pre-existing conditions not related to our service

Property Damage

While we carry comprehensive insurance and take precautions to protect your property, we are not responsible for damage to property that results from pre-existing conditions, normal wear and tear, or circumstances beyond our control.

8. Service Satisfaction and Remedies

Customer Satisfaction

We stand behind our work and strive for complete customer satisfaction. If you are not satisfied with our service, please contact us within 48 hours of service completion so we can address your concerns.

Service Callbacks

If the same problem recurs within 30 days of our service due to our workmanship, we will return to address the issue at no additional charge for labor. Parts may be subject to separate warranty terms.

9. Liability and Insurance

Whit's Laundry Sales maintains appropriate insurance coverage including:

• General liability insurance
• Professional liability coverage
• Workers' compensation insurance

Our total liability for any claim related to our services shall not exceed the amount paid for the specific service in question.

10. Emergency Services

Emergency services are available outside normal business hours and are subject to:

• Additional emergency service fees
• Availability of technicians and parts
• Weather and road conditions
• Assessment of true emergency nature of the situation

Emergency services are prioritized based on safety concerns and business impact.

11. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Whit's Laundry Sales and is protected by copyright and other intellectual property laws. You may not use our content without written permission.

12. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices as described in our Privacy Policy.

13. Dispute Resolution

Informal Resolution

We encourage customers to contact us directly to resolve any disputes or concerns. Most issues can be resolved through direct communication.

Formal Disputes

Any disputes that cannot be resolved informally shall be governed by the laws of the State of Hawaii and resolved in the appropriate courts of Hawaii.

14. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the modified terms.

15. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

16. Contact Information

For questions about these Terms of Service or our services, please contact us: