Refund Policy

1. Our Commitment to Customer Satisfaction

We strive to provide high-quality appliance repair services that meet or exceed your expectations. Our goal is to fix your appliances correctly the first time, ensuring your complete satisfaction with our work.

2. Service Completion and Payment

When Payment is Due

Payment for our services is due upon completion of the repair work. This includes:

• Successful completion of the diagnosed repair
• Testing to ensure the appliance is functioning properly
• Customer approval of the completed work
• Cleanup of the work area

Service Call Fees

Our service call fee is waived when repair work is completed. If you choose not to proceed with the repair after diagnosis, the service call fee applies and is non-refundable.

3. Refund Eligibility

Eligible Situations for Refunds

You may be eligible for a full or partial refund in the following situations:

• Service Not Performed: If we are unable to perform the agreed-upon service due to our error or oversight
• Workmanship Issues: If the same problem recurs within 30 days due to our workmanship and cannot be resolved
• Incorrect Diagnosis: If our initial diagnosis was incorrect and led to unnecessary work
• Parts Failure: If parts we installed fail within their warranty period due to defects
• Service Dissatisfaction: If you are not satisfied with our service quality and we cannot resolve the issue

Non-Refundable Situations

Refunds are not available in the following circumstances:

• Change of mind after service completion
• Issues unrelated to our repair work
• Normal wear and tear of appliances
• Damage caused by misuse or neglect after our service
• Pre-existing conditions not related to our repair
• Service call fees when repair is declined
• Emergency service surcharges

4. Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us Promptly: Notify us within 48 hours of service completion if you have concerns
2. Provide Details: Explain the specific issue and why you believe a refund is warranted
3. Allow Investigation: Give us the opportunity to inspect our work and attempt to resolve the issue
4. Documentation: Provide any relevant documentation or evidence of the problem

Refund Timeline

Once a refund is approved:

• Cash Payments: Refunds processed within 3-5 business days
• Credit Card Payments: Refunds processed within 5-10 business days
• Check Payments: Refunds processed within 7-14 business days

5. Partial Refunds

In some cases, a partial refund may be appropriate:

• Incomplete Service: If only part of the agreed service was completed satisfactorily
• Parts Issues: If replacement parts fail but labor was performed correctly
• Service Adjustments: If the scope of work was reduced from the original agreement

6. Parts and Materials

Parts Warranty

Parts installed by Whit's Laundry Sales are covered by manufacturer warranties. If a part fails within the warranty period due to manufacturing defects, we will replace it at no charge and refund any labor costs associated with the replacement.

Custom or Special Order Parts

Custom or special order parts that have been installed cannot be returned or refunded unless they are defective or incorrect for the application.

7. Emergency Service Refunds

Emergency service calls are subject to special conditions:

• Emergency Fees: Non-refundable emergency service surcharges
• After-Hours Service: Premium rates apply and are non-refundable
• Service Completion: If emergency repair is completed successfully, standard refund policies apply to the repair work

8. Commercial Service Refunds

Commercial service agreements may have different refund terms based on the specific contract. Please refer to your service agreement for detailed refund policies applicable to commercial accounts.

9. Dispute Resolution

Our Resolution Process

If you're not satisfied with our initial response to your refund request:

1. Escalation: Your concern will be escalated to management for review
2. Investigation: We will conduct a thorough investigation of the service provided
3. Resolution: We will work with you to find a fair resolution
4. Final Decision: A final decision will be communicated within 7 business days

Alternative Solutions

Instead of a refund, we may offer alternative solutions such as re-performing the service, providing additional service at no charge, or offering service credits for future work.

10. Limitations

Our refund policy is subject to the following limitations:

• Time Limits: Refund requests must be made within 30 days of service completion
• Maximum Liability: Our total liability is limited to the amount paid for the specific service
• Consequential Damages: We are not responsible for indirect or consequential damages
• Third-Party Services: Refunds for third-party services are subject to their policies

11. Contact Information for Refund Requests

To request a refund or discuss any concerns about our service, please contact us:

12. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.